Frequently Asked Questions

We do our best to deliver the most accurate installations, but we do not install our windows when temperatures are below -10 C. Our goal is to ensure a comfortable experience and when temperatures are this cold, we experience more than comfortable heat losses while in our consumer’s home. Read more about our installation process here.

Here is the list of items that we ask our consumers to consider when preparing for our installation experts:

• Remove window coverings.
• Remove obstructions including plants and personal items from the windowsills.
• Consider moving furniture or fragile items that may affect the work area.
• Ensure your pets are in a safe place.
• Advise our scheduling team if there is ample parking for work vehicles.
• Walkways should be free of debris or snow to ensure everyone's safety.
• Remove doorbells and window sensors.

Please refer to our installation guide: https://www.windowscanada.com/installation-preparation-guide.pdf

The time required to complete your installation will depend on the number of doors and windows being replaced. Typically, our projects are completed within one day. Our scheduling team will confirm the total time required for your specific project.

Canadian Choice of course. Our SAWDAC certified professionals will complete your installation. Our professional installers complete take pride in ensuring the highest quality installations take place and that your windows and doors are properly installed to our standards.

We provide all installation services including:
Retrofit
Brick to Brick includes vinyl brick mould.
Stud to Stud includes aluminum capping.

We are SAWDAC certified and have the highest consumer ratings in Canada.

Ready for new windows? Reach out to one of our window specialists today by visiting this page.

Yes, we will have a solution for all residential needs and low-rise construction opportunities and most new homes.

These solutions are only sold as a Retro-Fit solution.

The removal of the frame is as complicated as a new cut in the concrete, and they must work in a very narrow space. Cutting the frame will not create a large enough opening to be considered a proper fire escape. We will not sell these solutions as a full-frame replacement. We will make sure the work is done right and must have them installed as a retrofit or a retrofit with jambs.

We offer vinyl constructed windows in every possible style, colour, function and designs. We have a solution to meet all of your architectural and design needs.

Ready to book your free in-home consultation? Please visit this page.

DraftLOCK technology is unlike anything else you’ll see on the market today. Our windows are designed with an optional 4 1/2" vs the industry standard 3 1/4, this allow the window to be positioned more inside the house incorporating it with the building envelope reducing the effects of outside elements, maximizing the glass and minimize the visual impact of the frame. Canadian Choice DraftLOCK windows are designed to work with different Low E glass options, insulating gasses and optional foam filled chambers for extra thermal efficiency. That means - you spend less on utility bills every month and live comfortably in your home all year long.

Ready to book your free in-home consultation? Please visit this page.

U-value is the measure of the rate of heat loss and how well a product insulates. The lower the u-value, the better a product is at keeping heat inside your home. ER value is the measure of heat gain, the higher the ER value the more sun comes into the house. With Draftlock Windows and our different types of Low-E glass we can customize your windows to give you the best solution for your home.

Ready to book your free in-home consultation? Please visit this page.

Canadian Choice provides an all-vinyl window solutions.

Doors are made from either steel or fiberglass

Stackable and Bi-folding doors: Aluminum

Porch Enclosures: Aluminum

Triple-pane windows provide the added benefits of soundproofing and greater temperature control. They are recognized by the HER+ programme and offer a $325 rebate per opening.

Our double-pane solutions are built to the same quality and offer a $175 per-opening rebate.

Read more about the difference between triple-pane and double-pane windows in this article.

Ready to book your free in-home consultation? Please visit this page.

Low E glass has a metallic coating on the inside surface to reflect the sun’s rays and to reduce damaging UV rays. This coating was created specifically to minimize the amount of ultraviolet and infrared light that passes through glass into your home without limiting the amount of visible light that is transmitted.

Argon is a non-toxic, odorless gas that improves the u-value by roughly 10% in a window. It’s heavier than air, offers increased R-values, and minimizes heat exchange through windows. It’s used in residential windows to insulate the two panes of glass. It also helps increase sound-proofing characteristics of your windows.

Vinyl windows have significantly since the 1970s when they first became mainstream. Canadian Choice Home Improvements continuously innovate the manufacturing process and design of vinyl windows. Canadian Choice vinyl windows are designed with multi-chambered frames and sashes to help reduce heat loss and sound transmission.

Compared to other window materials, vinyl windows are highly resistant to elements, which means they don’t age as fast as other windows. Made from polyvinyl chloride - a highly durable material - they require minimum to low maintenance. Nearly 100% scratch free, your vinyl windows will never have to be painted, will not be easily scraped, or stained and can be cleaned simply with soap and water.

With airtight fabrication, vinyl windows prevent air from escaping a locked window frame. That’s because during the manufacturing process, the frame is equipped with hollow cavities that are then filled with insulation to trap air. And if you’ve got an Energy Star rated window - a globally recognized symbol of energy efficiency - you’re looking at a great product that’ll save you money on energy bills in the long run.

We offer a solution to meet your budget and style preferences.

Schedule an in-home consultation with our experts today.

The most energy-efficient windows will be made to Energy Star® standards and carry their label. Energy Star® is the golden standard and the benchmark of energy efficiency worldwide. These windows assure you that they undergo rigorous testing in accredited laboratories under standardized and highly controlled conditions. All this effort - so that homeowners like you can get a window product of the highest quality.

Ready for new windows? Reach out to one of our window specialists today.

Enbridge Gas customers who own and live as a primary resident in their home.Rebates for homeowners who do not heat their home with Enbridge Gas.

Communities not currently connected to the North American electrical grid nor to the piped natural gas network, living in a permanent or long-term (five years or more) settlement with at least 10 dwellings.

Owners in some low-rise and mixed-use properties are eligible for rebates. See details.

These homes do not qualify for the program:

• Homes that are not the owners' primary residence and do not have an active Enbridge Gas account.
• Multi-unit residential buildings (MURB) with more than 3 storeys or larger than 600 m2.
• Cooperatives.
• Homes built less than 6 months ago.
• Mixed use buildings that are less than 50% residential.

Ready to book your free in-home consultation? Please visit this page.

Here is an overview of what is available to eligible Ontario residents:

Home energy assessments: $600
Home insulation: $10,000
Air sealing: $1300
Windows and doors: $175-$325 each opening
Space and water heating: $7500
Smart thermostats: $125
Solar panels: $5000
Weatherproofing: $1600

Ready to book your free in-home consultation? Please visit this page.

Step 1: Allow Canadian Choice to assist and schedule an initial home energy assessment with a licensed Registered Energy Advisor.
Step 2: The Energy Advisor will provide a custom report with recommended upgrades.
Step 3: Complete at least one eligible upgrade.
Step 4: Schedule a follow-up home energy assessment.
Step 5: Receive your rebate cheque, including up to $600 for the assessments.

It is important to remember that Canadian Choice offers 4 of the 5 major services that qualify for rebates.

Our team, alongside independent auditors will do everything to ensure you maximize the grants available to you.

Keep us in mind for your windows and doors, heating and cooling, heat pump, insulation, and air sealing needs.

Ready to book your free in-home consultation? Please visit this page.

As of January 1st, 2023, the former Greener Homes Rebate Program is now known as the HER+ program (Home Efficiency Rebate Plus). Here is the link to get started.

Please note that you DO NOT have to be an Enbridge customer to take advantage of the HER+ program.

Ready to book your free in-home consultation? Please visit this page.

An official energy audit must be performed to receive any form of rebate or government loan.

Audit costs are performed in two segments, pre and post/final audit.

The costs typically range from $700-$850 in the GTA and typically $100-$150 more for outer regions.

The Greener Home Rebate will reimburse $600+HST of this service rendered by a professional.

CCHI can and will arrange energy audits by a licensed professional.

Our turnaround time is typically 48 hours to set an appointment with a in-home visit typically within 4 business days thereafter.

If you are outside the GTA or considered a remote area, the audit will be scheduled within 30 days of the request.

If you need to direct further inquiries pertaining to rebates, please send it to our Rebate Department: rebates@windowscanada.com

Consumers can provide the installation team with a cheque, money order or draft on site.

If you choose to pay using our monthly payment programs, no action is required on your part to finalize the agreement.

If you prefer to use e-cheque, e-transfer or credit cards you can reach out to our payments department through consumer care.

E-transfers are directed to: directdeposit@windowscanada.com

We provide multiple options to meet your financial needs.

Cheque, E-Transfer, Direct Deposit, Credit Cards.

We also offer the most flexible monthly payment options including low rate monthly financing.

Ready to book your free in-home consultation? Please visit this page.

The average price of a window varies based on the size and type of the window.

Windows are truly a unique opportunity as they allow you to customize every portion of the project.

We encourage you to meet with out in home experts and they will put together a solution to meet you budget.

Read more about windows costs here.

Windows subject to constant usage tend to develop air and water leakages over time. This is otherwise known as air and water infiltration with the latter being more visible by condensing on your windowsill. This is because windows are manufactured with weep holes which allow for internal water drainage and can cause a buildup of water during various weather conditions on your windowsill.

Window sweating is the result of consideration on your window panes when the window experiences a large temperature imbalance between its interior and exterior panes. This phenomenon seldom happens on walls which are normally warmer which tend to dissipate the condensation. Extreme cases of window sweating can lead to mildew and/or mould growth and should be taken care of by a professional immediately. Contact your local Canadian Choice Windows and Doors customer service team today!

Condensation happens when excessive humidity forms on a cold window pane covered with a thin film of water. This problem became incredibly apparent on a humid summer day on cold glass. A change in temperature with no change in water can result in an even greater increase in humidity, eventually reaching the point of dew. Further temperatures decrease, forcing some vapor to condense as water if the temperature is higher than freezing temperature. If it is lower than freezing outside, frost can appear on the window pane. Excessive condensation may require a call back on your windows science excessive condensation may result in mould or mildew growth, especially when it occurs on the inside of your windows. Visibility can become limited and adjacent walls and floors may also require additional maintenance.

This may lead in severe cases to wood rotting and deterioration of paint and paint. Condensation may arise from sub-par window manufacturing, improper window installation or poor maintenance, this is even possible in well-built homes subject to moisture problems.

Read our article to learn more: Crying Windows or How to Resolve the Condensation Issue?

Moisture in the air along with temperature imbalances can result in condensation on your windows, especially if they are sub-standard models. Even things such as breathing and sweating in the home can increase the amount of water vapour in the air daily which can increase the likelihood of window condensation.

Any activity in the home that uses water will generate more air moisture. Whether it’s cooking, taking a shower, laundry or more. It’s important to learn the different causes in order to know how to counter them. Excessive moisture in the home could surface through:

• Dripping faucets
• Containers with water such as pet water bowls and fish tanks
• Indoor drying of clothes
• Leaking indoor clothes dryers
• Gas-based cooking where moisture is released as a by-product of gas combustion
• Open toilet lids with more evaporation happening
• Turned off exhaust fans during baths and showers which allow moisture to be retained
• Excessive use of steamers, teapots and plant misters
• Sweating on building slabs without a vapour barrier
• Over using of humidifiers
• Faulty plumbing
• Leaking hot water heaters
• Faulty water piping
• Too many indoor plants that require regular watering
• Saunas and hot tubs
• Outdoor drainage that tends to hold water
• Faulty sprinkler system
• Faulty shower piping, seals or faucets
• Faulty refrigerators or ice machines
• Poor ventilation in bathrooms
• Excessive use of air conditioning
• Tight doors that prevent air circulation out of the room.
• Open water containers for soaking clothes in the house
• Excessive wet clothing, wipe towels and washrags in the kitchen and bathrooms
• Leaking of rainwater into the attic
• Open space gas heaters turned at high room temperatures
• Faulty cooling system that holds back moisture
• Wet floors

Home occupants can take various simple steps in reducing window condensation in their homes. Consumers must understand that a reduced humidity level works to decrease coolness in the home; this would be the first step in reducing condensation. Hence, the humidity level in the home must be determined.

This requires regular monitoring as the outside temperature changes constantly. Consumers could also implement a hygrometer which is the device designed to measure humidity. A good hygrometer allows the consumer to keep track of the temperature constantly to take the right steps on reducing humidity and condensation.

Consumers should be aware of the degree of humidity inside the home based on the outside temperature as follows:

Window condensation can be reduced by controlling the degree of humidity with a higher level of air movement generated. This will prevent the same air from becoming trapped within your window’s interior, leading to the aforementioned condensation on your interior panes. This will happen because with this system, as the exterior temperature will decrease, your window’s interior humidity level will also decrease accordingly.

Canadian Choice Windows and Doors™ provides the best of affordable, premium energy efficient replacement windows and doors. Our predictions are locally manufactured and equipped with our newly developed DraftLOCK technology, designed to provide the best of window performance and style at the best prices. If you ever have a window condensation issue, our licensed trained in-house experienced customer service team is here to listen and address your concerns as soon as possible.

No Returns and Exchanges on custom ordered items

We are dedicated to providing you with timely and reliable service. Shipping carriers are selected on an individual, case-by-case basis, to best accommodate your needs. Delivery times vary depending on your provider. If you are not at home to accept delivery, a delivery notification with further details will be issued to you. In some cases, smaller shipments, made by courier, may be left at your door.

Shipping times may vary due to the shipping service selected. All of our custom windows are made to order. You can get an estimated production date on the checkout page.

We aim to make the shipping and delivery process as hassle-free as possible for our customers. Custom window systems are packed in plywood crates, using cardboard, bubble wrap and/or styrofoam as protective packaging material.

We provide curb-side residential deliveries with a liftgate service in most cases. However, depending on the custom window size, liftgate service may not be available at the time of delivery. This applies to all crates with a length that exceeds certain sizes (usually 90" wide and 90" high but may vary and this length restriction is at the sole discretion of the carrier). If this is the case, the crate will not fit on a liftgate platform and our freight broker will not be able to book a liftgate service.

You will be provided exact crate dimensions and estimated weight and you will be required to have enough manpower to assist you in bringing the crate from the truck to the ground if liftgate service is not available (We will advise you of such prior to shipping).

Shipping rates will be quoted on an individual basis.

You may pick up your order free of charge from one of our distribution centers throughout Canada, please specify on your order that you would like to pick up the windows and the location from where to be picked up.

Larger products may have to be shipped unassembled.

Shipping rates will be calculated at the checkout page.

At this time, Draftlock Window and Door Systems ships within Canada and the United States only.

If your shipping destination is outside of our shipping zone, please contact us and we will work hard to find the most affordable shipping option for you.

Some geographic service restrictions apply. In certain remote locations, delivery will be made to the carrier's closest pick-up centre from the shipment destination. Customers will be notified when shipments are available for pick-up.

Deliveries can only be made to locations with a street address or rural route address with a postal code. We cannot deliver to a P.O. box.

Draftlock will ship all orders as LTL, using various freight carriers assigned by our freight broker. Carriers use their own internal tracking systems, not available to us and in most cases, LTL shipments will not have reliable tracking information. We will provide you with an ETA and a shipment status update upon your request by contacting our freight broker and requesting this information on your behalf.

Please be advised that you will always be contacted by the carrier at least 1 day prior to delivery for all delivery arrangements.

As a consignee, you are responsible for a full and thorough inspection of the crate BEFORE signing the POD (Proof of Delivery) document in the driver's presence.

If you find any damage and still decide to accept the freight, it must be very clearly stated in writing on the POD that there is damage. There is no such thing as too much detail.

DO NOT SIGN for a shipment that is damaged without noting the damage. Important: If the crate is intact, the POD is signed clear, and the driver leaves, you MUST open the crate and inspect the custom windows NO LATER THEN 24 HOURS OF ACCEPTANCE OF DELIVERY. If you discover any damage to the windows inside, you need to take high-resolution pictures and report the damage to contact@draftlock.ca (Provide full details, including your order number) and report any damaged goods to the carrier within 24 hrs from delivery.

You have a right to refuse a damaged crate if it has major and visible damage. In this case, do not sign for it, do not accept it. The crate will then be returned to Draftlock Window Systems.

Note any damage on the delivery receipt when refusing the freight.

Please take good quality pictures of the damage.

Obtain or make a copy of the delivery receipt.

If you'd prefer to pick up your order instead of having it shipped, please contact our customer service to arrange the pick-up.

Once the order leaves our facilities, we can no longer cancel the shipment.

Any damaged items that have been reported as outlined in this policy will be replaced and re-shipped free of charge.

The disposal of any damaged items will be your responsibility.

We invest in the most effective, secure and reliable ways of shipping your products, and we are proud to be a top provider of Custom Vinyl Windows.

We are a family-owned nationwide company that has been in window and door replacement business for over 30 years.

We have grown to become one of Canada's largest and the highest rated windows and door company to one of Canada's leaders in the home energy efficiency and rebate partners.

Our services now include windows and doors, heating and cooling, heat pump solutions, water solutions, insulation and air sealing.

Over 90% of our consumers choose Canadian Choice because we assist in the every facet of your home improvement project including coordinating and supporting your rebate applications.

Ready to book your free in-home consultation? Please visit this page.

Here are the Top 5 signs that you need new windows.

1. Difficult to operate
   

   Is it hard to open and close your windows at home? Do you have to apply a bit of pressure when trying to force one open? If it’s a daily struggle, there is an underlying cause, and it could be anything from dust, dirt and debris buildup inside the frame to tight springs, obstructions, or faulty hinges.

2. Energy efficiency
   

   If your home is between 10-20 years old with original windows, it’s time to talk to an expert and check whether your windows are energy efficient. The most obvious sign is having an EnergyStar seal attached to the glass. EnergyStar is a globally recognized symbol of energy efficiency and the benchmark of high-performance windows worldwide.

3. Outdoor noise
   

   If you’re constantly hearing outdoor noise like passing cars inside your home, your windows might lack soundproofing or haven’t been properly insulated. Great windows that are manufactured with multi-chamber frames and sashes not only ensure greater thermal efficiency but provide excellent sound proofing.

4. They are outdated
   

   Preferences change and so does the appeal of your home from outdated windows. Refresh your home and add to it's curb appeal with properly built, well finished windows from Canadian Choice.

5. Damaged windows
   

   The easiest problems to spot are condensation, leaks and fogging between glass panes.

Ready to book your free in-home consultation? Please visit this page.

The following items could affect your warranty:

All Doors: the addition of storm doors will result in our company asking the consumer to waive the warranty as there is no way to assure the door integrity when a storm door is installed. We provide a waiver warranty at the time of sale.

Fiberglass Doors: in addition to storm doors, the absence of multi-point locking systems will also affect the warranty. We ask that a warranty waiver be signed in the absence of a multi-point locking system for all fiberglass doors.

Blinds and Shutters do not affect the warranty when installed by a professional.

Altering the window structure including films will void the warranty from the manufacturer. We ask that you check with the provider of these add-ons to see if they assume the warranty.

Canadian Choice Windows & Doors has an impressive reach. Our offices are located across the four Canadian provinces: Manitoba, Alberta, Ontario, and British Columbia. Our wide reach allows us to serve homeowners anywhere in Toronto and the GTA and across Ottawa, Winnipeg, Calgary, Edmonton, and Vancouver. Wherever you are, we’ve got a window expert to help you with your window replacement project.

• Head office & showroom: 55 Westcreek Dr, Vaughan, ON, L4L 9N6
• Hamilton: 430 McNeilly Rd Unit 2, Stoney Creek, ON L8E 5E3
• Ottawa: 148 Colonnade Rd S, Ottawa, ON K2E 7R4
• Winnipeg office & showroom: 801 Century St, Unit 4 Winnipeg, MB, R3H 3C0
• Calgary office & showroom: 7121, Unit 149, 104 Ave SE Calgary, AB, T2C 5C6
• Edmonton: 10508 - 184 St NW, Edmonton, AB, T5S 0N7
• Vancouver: 5433 – 152nd Street, Unit 105, Surrey, BC, V3S 5A5
• 27 Troop Ave, Dartmouth, NS, B3B 2A7
• 95 Young St, Truro, NS, B2N 3W8
• 20 Maple Ave, Amherst, NS, B4H 3G1
• 149 Commercial St, Berwick, NS, B0P 1E0
• 271 Sherwood Rd, Charlottetown, PEI, C1E 0E5
• 289 Highway 10, Bridgewater, NS, B4V 2W8

Ready for new windows? Reach out to one of our window specialists today!

Interior window condensation is caused by excessive moisture in the house, and it often occurs in the winter when the warm air inside the house condenses on the cold windows. Condensation emanates from our domestic activities such as showering, cooking, etc.

Here are some tips on how to reduce the condensation:

1. If it isn’t too cold, you can open your windows for better air circulation.
2. Raising the temperature of the windows will reduce the condensation on them.
3. Plants release moisture into the air, so if you have several plants by your windows, moving them to a different place can help reduce condensation on the windows.
4. Use your bathroom and kitchen fans every time you cook or shower.
5. Get a dehumidifier.

This is the full complement of products offered by our company:

Windows
Doors
Porch Enclosures
Euro Tilt and Turn Windows
Air Sealing
Insulation
Tankless Water Heaters
Heat Pumps
Furnaces
Air Conditioning AC
Boilers
Water Softeners
Humidifiers
HRV Residential Heat Recovery Ventilator
Mini Splits and Ductless Splits
HEPA filters
Carbon filters

Canadian Choice offers professional, high-quality air sealing solutions in Ontario.

Our team of air sealing experts gets the job done by using infrared cameras to identify the leaky spots in the home.

Let us reduce your energy costs by sealing all of the unnecessary air leaks in your home.

Ready for new windows? Reach out to one of our window specialists today!

Canadian Choice offers insulation solutions in Ontario.

We partnered with Canadian manufacturers to offer eco-friendly North American only made insulation solutions.

Canadian Choice offers heating and cooling solutions in Ontario.

We partnered with North America's most recognized manufacturers to bring you the most reliable heating and cooling solutions including heat pump solutions.

Ready for new windows? Reach out to one of our window specialists today!

Canadian Choice Windows and Doors has evolved to become Canadian Choice Home Improvements.

We now offer windows and doors, heating and cooling, insulation, air sealing and water solutions in Ontario.